Contact Us

If you would like information on larger quantity orders or custom products or general questions related to this website, please contact:

The Aubuchon Team
[email protected]
866.523.7836

  • Account Manager
    Lorraine Miller
  • Customer Service Representatives
    Maureen Bowker
    Ashley Haberstick

Return Policy

We sincerely hope that you enjoy your purchase; however, if you would like to return your merchandise, we will gladly help you with the process. Please review the guidelines below prior to your return to ensure that your merchandise is eligible for a return/refund.

Return Guidelines
  • Merchandise must be returned within 30 days of the date that it was received
  • Merchandise returned must be in new/unused condition, in original packaging
  • We are unable to accept returns on washed, worn, and/or abused items
  • Shipping cost & shipping sales tax incurred for returns are non-refundable and within the Customer’s responsibility
Mailing Returns to Artcraft Promotional Concepts

Please mail your return back to:
Artcraft Order Return/Aubuchon Team
Sales Order #
1270 Glen Ave.
Moorestown, NJ 08057

Please include the packing list from your order, specifying the following:

  1. Your original sales order number
  2. Itemn SKU
  3. Item Description
  4. The nature of your return:
    Wrong Size
    Changed mind
    Did not like
    Damaged
    Wrong item sent/not as pictured
    Other (provide reason)

Once our warehouse receives your item(s), your refund for the full value of the merchandise will be processed within 5 – 7 business days.

If you are missing any of the required information above, or have a question about your return, please contact:

The Aubuchon Team
[email protected]
866.523.7836

Damaged Goods

Defective and/or damaged merchandise due to shipping must be reported to Artcraft Promotional Concepts within 30 days of purchase. Please contact Customer Service to obtain authorization and a pre-paid shipping label to cover return expenses. A refund of the original product cost, taxes, and pro-rated shipping charges will be processed within 10 business days from the date that the damaged/defective goods are received at Artcraft Promotional Concepts.